Refund & Returns Policy

Thank you for shopping with us. We want you to be fully satisfied with your purchase. Please read our Refund & Returns Policy carefully before placing an order.

---

1. Eligibility for Returns

We accept returns only for unopened, unused, and sealed products within 7 days of delivery.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging

• The seal and labels must remain fully intact

• The product must be in a resellable condition

For hygiene and safety reasons, we cannot accept returns or offer refunds for:

• Opened products

• Used products

• Products with broken seals

• Items that have been tampered with or are not in original condition

This applies to all items including:

• Shampoos

• Conditioners

• Hair oils

• Hair masks

• Skin-care and personal-care products

---

2. Non-Returnable / Non-Refundable Items

• Any product that has been opened or used

• Products purchased on sale or under promotional offers

• Digital downloads (if applicable)

---

3. Damaged, Defective, or Wrong Item Received

If your order arrives damaged, leaking, defective, or incorrect, please contact us within 48 hours of delivery.

To process your claim, we will require:

• Order number

• Clear photos or video of the issue

• Photo of the packaging and shipping label

Once verified, we will offer:

• A replacement
  OR

• Store credit / refund (in applicable cases)

---

4. Refund Processing

If your return is approved:

• Refunds will be issued to the original payment method

• Processing may take 5–10 business days depending on your bank or payment provider

Shipping charges are non-refundable.

---

5. Return Shipping

• Customers are responsible for the return shipping cost unless the product was damaged, defective, or incorrect

• We recommend using a trackable shipping service

---

6. Cancellations

Orders can be canceled within 2 hours of placing the order.
After this window, we cannot guarantee cancellation as the order may already be processed or shipped.

---

7. Contact Us

If you have questions about refunds or returns, please contact our support team:

📧 Email:Support@paltonixnatural.com                                                                                                             📞 Live chat: 24/7
🌐 Website: https://paltonixnatural.com/