Paltonix Natural – Return & Refund Policy
At Paltonix Natural, we want you to love our products as much as we do. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Returns
- Eligibility:
Returns are accepted within 14 days of delivery.
To be eligible, items must be:- Unopened, unused, and in their original packaging.
- Accompanied by proof of purchase (order number or receipt).
- Non-returnable items:
For health and safety reasons, we cannot accept returns on:- Opened or used products
- Items purchased during clearance or final sale
Refunds
- Once we receive your return, we will inspect the item and notify you of approval or rejection.
- Approved refunds will be processed back to your original payment method within 5–10 business days.
- Shipping fees are non-refundable.
- If you received a damaged or incorrect item, we will cover the return shipping and provide a full replacement or refund.
Exchanges
- We only replace items if they are defective, damaged, or incorrect.
- If you need an exchange, please contact us at support@paltonixnatural.com within 7 days of receiving your order.
How to Initiate a Return
- Email us at [support@paltonixnatural.com] with your order number and reason for return.
- Our team will provide you with return instructions and the shipping address.
- Pack your item securely and ship it back to us.
Contact Us
If you have any questions about our return policy, please reach out to us:
📧 support@paltonixnatural.com